The Broken Quality Quiz

The aim of this quiz is to gauge your current knowledge of variation and identify gaps. Based on your performance, recommendations will be made regarding additional resources that will help you deepen your understanding and hone your process improvement skills.

What is the primary purpose of a process behavior chart?

What does a specification limit describe?

Can a value that is different from another value, by itself, prove that a process has changed?

What are the two types of variation?

Who invented the process behavior chart?

What is the definition of world-class quality?

What is the generic formula for calculating process limits?

What does the calculation of the standard deviation assume about a dataset?

What is the characterization of the process behavior chart below?

Process behavior chart

What is the characterization of the process behavior chart below?

Process behavior chart

What is the process principle?

What is the average moving range?

Given the following dataset, what is the median?

[2, 5, 3, 4, 1, 3, 5, 2, 8, 4, 3, 3, 4]

Given the following dataset, what is the mean?

[2, 5, 3, 4, 1, 3, 5, 2, 8, 4, 3, 3, 4]

What is a moving range?

How do you improve an unpredictable process?

How do you improve a predictable process?

What is the most useful type of process behavior chart?

Process behavior charts are also called...

To characterize a process is to...